Good to know before you come

You can book online with the Book button at the top of every page, or email [email protected].

Yes. We have special midweek deals from Sunday to Thursday. Rates are shown in the booking engine.

Yes. Contact us for a price quote for corporate or other special events, or see Retreats.

Our pricing policy is on the pricing page.

We are open all year round. Temporary closures may occur and will be communicated in advance to guests wanting to book a stay.

Check-in is from 16:00 and check-out is by 10:00. If no guests are arriving after you, we are happy to offer a complimentary late check-out at 12:00 noon.

We love children, but to give all our guests the chance to breathe easy and have a good time, UMVA Muhazi is adults only, and we politely ask that all guests are 18 or older.

We make exceptions for special family weekends, or if your group would like to book out all rooms for one or more nights.

We love animals, but unfortunately pets are not allowed at UMVA Muhazi.

We serve a four-course dinner every evening at 19:00. You can add meals to your reservation when you book, or when you arrive, although pricing will vary. When booking, please tell us about any allergies or dietary requirements. We do not offer à la carte dinner or private dining.

Breakfast is served from 8:00 to 10:00. In special circumstances, such as an early departure to Akagera National Park, we will make you a packed breakfast to go.

A selection of salads, sandwiches and smoothies is served at lunchtime.

Filtered water and ice are available on site, without limit. Drip coffee and tea are complimentary. We run an honour system, so you can help yourself to sodas, beers, house wine and spirits and pay at the end of your visit.

We also offer a selection of South African wines and top-shelf liquors for purchase.

Our dining is for hotel guests only. However, day passes include lunch and a homemade dessert, Monday to Thursday, with weekend passes by email request.

Because of how we produce and recycle food, we ask that you do not bring outside food or drink. We serve breakfast and dinner, plus a selection of lunch items and snacks for sale, and we are sure we can satisfy your hunger and any cravings.

We are also surrounded by all kinds of fauna, so any food kept in the rooms attracts insects and potentially other animals. Please do not bring outside food, or food into your room.

See our health policies.

Up to 14 days before your stay: reservations can be cancelled or changed at no charge.

14 to 7 days before your stay: 50% of the cost of your stay is charged.

Within 7 days of your stay: the full price for the reserved period is charged.

For group reservations, from four rooms to the entire property:

Up to 4 weeks before your stay: full refund.

4 to 2 weeks before your stay: 50% of the agreed price is charged.

Within 2 weeks of your stay: 100% of the agreed price is charged.